Control and Flexible Customization
You’ll have unlimited access to the platform
without providing your credit card information
Take a demo with our experts and
ask your questions.
Flexible Billing Models
Managing contracts has never been easier! With Milvus, you have full control over
billing, from setting spending limits within the contract to differentiating times and
categories for customized values. Here's how we simplify the process for you:
Choose from different billing
models, whether by hour,
tickets, devices, or others.
Minimum fractions for hour
tracking and ticket closure.
Set differentiated hourly rates
based on category, ensuring
flexibility in billing.
Set a monthly quota value.
Differentiate hourly rates
inside and outside business
hours.
Travel charge.
Differentiated hourly rates for
internal and external support.
Differentiated charges by
device type (Desktop, Server,
Printer, Mobile).
Expense Limit Control
Contract Adjustments
With our system, it's easier to make contract adjustments. You can
set the date for the next adjustment and the index you want to use, simplifying
the entire process and enabling more efficient contract management.
You’ll have unlimited access to the platform
without providing your credit card information
Take a demo with our experts and
ask your questions.
Ticket Review
Maximize the effectiveness and accuracy of your billing with the Milvus system's review
module! With it, you can easily verify all hours logged in the tickets, ensuring accurate
calculations for your clients. Don't leave room for errors—choose the reliability and efficiency
of Milvus for all your billing needs!
Productive Hours vs Billed Hours
Productive hours are the time agents actually spend working to resolve tickets. Billed hours,
on the other hand, are the hours the company charges its clients. In Milvus, productive hours
are used for productivity reports, while billed hours are used for invoicing — ensuring
productivity metrics remain accurate and are not distorted by billing time.
Integration with BomControle
When integrated with the BomControle ERP,
automatic invoice generation.
Otherwise, receive billing reports to ensure
transparency and efficiency, while streamlining
the financial process.
