Privacy Policy
Milvus is an Intelligent HelpDesk company. Among our main goals, we aim to optimize management processes, increase team productivity, and enhance the efficiency of our clients’ technical support.
We develop innovative solutions to offer the market, aiming to optimize processes as well as service to strategic audiences, achieving results that add value to your business.
This website is maintained and operated by Milvus Inovações em Software LTDA.
We collect and use some personal data from those who use our website. In doing so, we act as the data controller and are subject to the provisions of Federal Law No. 13.709/2018 (General Data Protection Law – LGPD).
We take the protection of your personal data seriously and, therefore, provide this privacy policy, which contains important information about:
· Who should use our website
· What data we collect and how we use it
· Your rights regarding your personal data
· How to contact us
1. Data We Collect and Reasons for Collection
Our website collects and uses some personal data from our users, as set forth in this section.
1. Personal data expressly provided by the user
We collect the following personal data that our users expressly provide when using our website:
Full Name, Email, Phone Number, State, City, Company, Job Title, and other information related to the company and its activities.
This data is collected at the following times:
When filling out contact forms, downloading educational materials, participating in online events, and promotions/offers.
The data provided by our users is collected for the following purposes:
To enable the user to purchase our products and/or services; download our materials; ensure registration for online events; receive our emails with free content, invitations to online events, and more; product promotion, marketing actions, etc.
2. Personal Data Obtained by Other Means
We collect the following personal data from our users:
IP address; Geolocation data; Browser and operating system.
This data is collected at the following times:
When the user logs in; When they have already provided their data and browse the site pages.
This data is collected for the following purposes:
To personalize the user experience.
3. Sensitive Data
We will NOT collect sensitive data from our users, understood as those defined in articles 11 and following of the Personal Data Protection Law. Therefore, NO data will be collected regarding racial or ethnic origin, religious beliefs, political opinions, membership in a union or religious, philosophical, or political organization, data related to health or sexual life, genetic or biometric data when linked to a natural person.
4. Cookies
Cookies are small text files automatically downloaded to your device when you access and browse a website. They basically serve to identify devices, user activities, and preferences.
Cookies do not allow any files or information to be extracted from the user's hard drive, nor do they provide access to personal information that has not been provided by the user or through their use of the website’s features.
a. Site Cookies
Site cookies are those sent exclusively to the user’s computer or device by the website.
The information collected through these cookies is used to improve and personalize the user experience. For example, some cookies may be used to remember the user’s preferences and choices, as well as to provide personalized content.
b. Third-Party Cookies
Some of our partners may set cookies on the devices of users who access our site.
These cookies generally enable our partners to offer their content and services to users in a personalized manner, by obtaining browsing data derived from interactions with the site.
Users can find more information about third-party cookies and how the data obtained from them is processed, as well as access descriptions and characteristics of the cookies used, by visiting the following link:
Google Analytics: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=pt-br
The entities responsible for collecting cookies may share the obtained information with third parties.
c. Cookie Management
Users may oppose the use of cookies by the site by disabling them at the start of their service use, following these instructions:
Access the floating button “Privacy Options” and disable cookies in the “Cookies” section.
When disabling cookies, it is important to keep in mind that the user experience may be impaired, as information used to personalize it will no longer be utilized.
5. Collection of Data Not Explicitly Provided
Occasionally, other types of data not explicitly foreseen in this Privacy Policy may be collected, provided they are given with the user's consent, or that the collection is permitted based on another legal basis provided by law.
In any case, the data collection and related processing activities will be communicated to the website users.
2. Sharing of Personal Data with Third Parties
We share some personal data with third parties only when there is a partnership between companies, but only the data authorized by the user. Nevertheless, we may also share data to comply with legal or regulatory requirements, or to obey an order issued by a public authority.
When using Google services integrated with the Milvus system, the transfer of information received from Google's APIs to the Milvus application will comply with the User Data Policy of the Google API Services, including the limited use requirements.
3. How long your personal data will be stored
Personal data collected by the site are stored and used for a period of time necessary to achieve the purposes outlined in this document and that consider the rights of data subjects, the rights of the site controller, and applicable legal or regulatory provisions.
Once the storage periods for personal data expire, the data are removed from our databases or anonymized, except in cases where storage is possible or necessary due to legal or regulatory provisions.
4. Legal bases for the processing of personal data
Each operation involving the processing of personal data must have a legal basis, that is, a justification that authorizes it, as provided in the General Data Protection Law.
All our personal data processing activities have a legal basis that supports them, among those permitted by law. More information about the legal bases we use for specific personal data processing operations can be obtained through our contact channels, listed at the end of this Policy.
5. User rights
Users of the site have the following rights granted by the Personal Data Protection Law:
It is important to highlight that, under the LGPD, there is no right to delete data processed based on legal grounds other than consent, unless the data is unnecessary, excessive, or processed in violation of the law.
1. How the Data Subject Can Exercise Their Rights
To ensure that the user intending to exercise their rights is indeed the data subject of the personal data in question, we may request documents or other information that can help properly identify them, in order to protect our rights and the rights of third parties. However, this will only be done if absolutely necessary, and the requester will receive all related information.
6. Security Measures in the Processing of Personal Data
We employ technical and organizational measures suitable to protect personal data from unauthorized access and from situations of destruction, loss, misplacement, or alteration of such data.
The measures we use take into account the nature of the data, the context and purpose of the processing, the risks that a potential violation would pose to the rights and freedoms of the user, and the standards currently employed in the market by companies similar to ours.
Among the security measures we adopt, we highlight the following:
· Our users’ data is stored in a secure environment;
· We limit access to our users’ data so that unauthorized third parties cannot access it;
· We use SSL (Secure Socket Layer) certificates so that data transmission between users’ devices and our servers happens in encrypted form;
Although we take all possible measures to avoid security incidents, problems may arise exclusively caused by third parties — such as hacker or cracker attacks — or exclusively by the user, for example, when the user themselves transfers their data to a third party. Therefore, although we are generally responsible for the personal data we process, we disclaim liability in exceptional cases like these, over which we have no control.
In any case, if any type of security incident occurs that may cause risk or significant damage to any of our users, we will notify the affected users and the National Data Protection Authority about the event, in accordance with the provisions of the General Data Protection Law.
7. Complaint to a supervisory authority
Without prejudice to any other administrative or judicial remedy, data subjects who feel, in any way, harmed may file a complaint with the National Data Protection Authority.
8. Changes to this policy
This version of the Privacy Policy was last updated on: 09/16/2021.
We reserve the right to modify these rules at any time, especially to adapt them to any changes made to our website, whether by making new features available or by removing or modifying existing ones.
Whenever a modification occurs, our users will be notified about the change.
9. How to contact us
To clarify any doubts regarding this Privacy Policy or about the personal data we process, contact our Data Protection Officer through one of the channels listed below:
E-mail: dpo@milvus.com.br
Phone: +55 11 3090-7950
Postal address: Rua Alegre, 470 – 1º andar
Barcelona – São Caetano do Sul
10. Review of this policy
We keep this policy under constant review. This policy was last updated on 09/21/2021.