Omnichannel Channel
Management

Receive, organize, and respond to
demands from all customer contact
channels in one place.

Free Trial

You’ll have unlimited access to the platform
without providing your credit card information

Schedule a Meeting

Take a demo with our experts and
ask your questions.

> Omnichannel Platform

Omnichannel System

Are your customer service and support areas still facing delays in handling requests, managing multiple
WhatsApp numbers and email inboxes? Receive all open customer requests in one place,
define service queues based on priority, SLA, criticality level, and more with Milvus.
Check out the details about the integrated ticket opening channels below:

Are your customer service and support areas still facing delays in handling requests, managing multiple
WhatsApp numbers and email inboxes? Receive all open customer requests in one place, define service queues based on priority, SLA, criticality level, and more with Milvus.

Check out the details about the integrated ticket opening channels below:

Chat

Phone

E-mail

Portal

Devices

Form

App

Form

App

Devices

Interact with customers through their preferred channel, with support for multiple
numbers and queues on WhatsApp. Make direct and personalized contact easier
through this popular communication medium.

Integrated into your
Customer Service

Open and attend tickets directly from WhatsApp.

Transfer service
between departments

Transfer your service requests to different internal areas of the company with complete ease and agility.

Conversation history

You will never lose any data or conversation history. Here, you will always have access to them whenever you want.

Boost your website

Don't worry about the complexity of setup. With our intuitive and easy-to-use platform, you can have WhatsApp support available on your website in minutes.

Use one or more phone
numbers on the same screen

With multiple number support, you can optimize your team's time, avoiding them being stuck with a single communication channel. This way, they can assist more customers simultaneously.

Chat

Create widgets and configure them within Milvus to interact with your customers
in a simple and direct way. Change the color scheme to match your company,
set mandatory fields, and much more.

Additionally, easily manage multiple chat queues, optimizing your team's ability
to handle simultaneous conversations and prioritize important topics for faster
resolutions.

Integrated into your Customer Service

Open and attend tickets directly from WhatsApp.

Transfer service
between departments

Transfer your service requests to different internal areas of the company with complete ease and agility.

Conversation history

You will never lose any data or conversation history. Here, you will always have access to them whenever you want.

Boost your website

Don't worry about the complexity of setup. With our intuitive and easy-to-use platform, you can have WhatsApp support available on your website in minutes.

Telefone

Phone

IP Telephony

Use our pre-built telephony integrations or create custom ones. Simplify phone communication with IP telephony integration. Access call details and your client's audio with all the information inside a ticket in Milvus.

Ready to Transform Your
Customer Service?

Increase the Efficiency of Your Communication
with Milvus' Features

Free Trial

You’ll have unlimited access to the platform
without providing your credit card information

Schedule a Meeting

Take a demo with our experts and
ask your questions.

E-mail

Simplify email management with the ability to handle multiple inboxes in
one place. This enables efficient triage and proper distribution of
inquiries.

Simplify email management with the ability to handle multiple inboxes in one place. This enables efficient triage and proper distribution of inquiries.

Automations

Emails can be easily tagged, categorized, grouped, and distributed through our automation.

History

As the customer replies to the email, Milvus groups the exchanged email information within the same ticket, making ticket management easier.

Customer Portal

With a 100% white-label portal, offer a fully
customizable premium experience.
Strengthen your brand identity while
providing customers with easy access to
support and real-time information.

Customizable form

Create custom ticket submission forms and have the freedom to choose where to apply them!

On your website

Allow your customers to open tickets directly on your website.

Client's Intranet

Your client's employees will be able to easily open their tickets directly through the intranet.

Os colaboradores do seu cliente terão a facilidade de abrir seus tickets diretamente na intranet.

Milvus App

Stay connected anywhere with our dedicated mobile app. Access key
communication channels, manage your tickets, and interact with
clients — all conveniently from your mobile device.

Devices

Agents Installed
on Devices

Keep your team connected and ready to support customers wherever they are. With our agents installed on devices and one-click technology, your customer can open tickets, start chats, and much more in real time — all directed straight to Milvus for your support team!

FAQ

Find answers to your questions here, and don’t hesitate to reach out if you don’t find what you’re looking for.

Does Milvus meet the needs of my business?

Yes! Milvus was developed to serve businesses of ALL sizes and industries, helping to provide high-quality customer service and support. With flexible solutions, the platform adapts from startups to large enterprises, allowing you to handle higher volumes of requests and scale usage as your operation grows.

What are the benefits of the free trial?

Do I need to provide a credit card to start the free trial?

What happens after the free trial ends?

How does the consultative meeting work?

What’s the difference between the free trial and the demo meeting?

What are the available payment methods?

Is implementation optional?

How long does it take to implement Milvus?

Can I integrate Milvus with the apps and systems I already use?

Can I upgrade or downgrade my subscription?

Why choose Milvus?

Does Milvus offer technical support? How does it work?

Is Milvus secure for storing my data?

FAQ

Find answers to your questions here, and don’t hesitate to reach out if you don’t find what you’re looking for.

Does Milvus meet the needs of my business?

What are the benefits of the free trial?

Do I need to provide a credit card to start the free trial?

What happens after the free trial ends?

How does the consultative meeting work?

What’s the difference between the free trial and the demo meeting?

What are the available payment methods?

Is implementation optional?

How long does it take to implement Milvus?

Can I integrate Milvus with the apps and systems I already use?

Can I upgrade or downgrade my subscription?

Why choose Milvus?

Does Milvus offer technical support? How does it work?

Is Milvus secure for storing my data?

FAQ

Find answers to your questions here, and don’t hesitate to reach out if you don’t find what you’re looking for.

Does Milvus meet the needs of my business?

What are the benefits of the free trial?

Do I need to provide a credit card to start the free trial?

What happens after the free trial ends?

How does the consultative meeting work?

What’s the difference between the free trial and the demo meeting?

What are the available payment methods?

Is implementation optional?

How long does it take to implement Milvus?

Can I integrate Milvus with the apps and systems I already use?

Can I upgrade or downgrade my subscription?

Why choose Milvus?

Does Milvus offer technical support? How does it work?

Is Milvus secure for storing my data?

Chat

Integrated into your Customer Service

Open and attend tickets directly from WhatsApp.

Transfer service
between departments

Transfer your service requests to different internal areas of the company with complete ease and agility.

Conversation history

You will never lose any data or conversation history. Here, you will always have access to them whenever you want.

Boost your website

Don't worry about the complexity of setup. With our intuitive and easy-to-use platform, you can have WhatsApp support available on your website in minutes.

Try it now! Optimize
your management
and customer
relationship

Contact Milvus for a free 7-day trial and use all
features of the system.

Free Trial

You’ll have unlimited access to the platform
without providing your credit card information

Schedule a Meeting

Take a demo with our experts and
ask your questions.

FAQ

Find answers to your questions here, and don’t hesitate to reach out if you don’t find what you’re looking for.

Does Milvus meet the needs of my business?

What are the benefits of the free trial?

Do I need to provide a credit card to start the free trial?

What happens after the free trial ends?

How does the consultative meeting work?

What’s the difference between the free trial and the demo meeting?

What are the available payment methods?

Is implementation optional?

How long does it take to implement Milvus?

Can I integrate Milvus with the apps and systems I already use?

Can I upgrade or downgrade my subscription?

Why choose Milvus?

Does Milvus offer technical support? How does it work?

Is Milvus secure for storing my data?

FAQ

Find answers to your questions here, and don’t hesitate to reach out if you don’t find what you’re looking for.

Does Milvus meet the needs of my business?

What are the benefits of the free trial?

Do I need to provide a credit card to start the free trial?

What happens after the free trial ends?

How does the consultative meeting work?

What’s the difference between the free trial and the demo meeting?

What are the available payment methods?

Is implementation optional?

How long does it take to implement Milvus?

Can I integrate Milvus with the apps and systems I already use?

Can I upgrade or downgrade my subscription?

Why choose Milvus?

Does Milvus offer technical support? How does it work?

Is Milvus secure for storing my data?

Ready to Transform Your Customer Service?

Try It for Free Now or Have a Demo with Our Specialists!

Free Trial

You’ll have unlimited access to the platform
without providing your credit card information

Schedule a Meeting

Take a demo with our experts and
ask your questions.

Try it now! Optimize
your management
and customer
relationship

Contact Milvus for a free 7-day trial and use all
features of the system.

Free Trial

You’ll have unlimited access to the platform
without providing your credit card information

Schedule a Meeting

Take a demo with our experts and
ask your questions.

Omnichannel ChannelManagement