Receive, organize, and respond to
demands from all customer contact
channels in one place.
You’ll have unlimited access to the platform
without providing your credit card information
Take a demo with our experts and
ask your questions.
> Omnichannel Platform
Omnichannel System
Chat
Phone
Portal
Interact with customers through their preferred channel, with support for multiple
numbers and queues on WhatsApp. Make direct and personalized contact easier
through this popular communication medium.
Integrated into your
Customer Service
Open and attend tickets directly from WhatsApp.
Transfer service
between departments
Transfer your service requests to different internal areas of the company with complete ease and agility.
Conversation history
You will never lose any data or conversation history. Here, you will always have access to them whenever you want.
Boost your website
Don't worry about the complexity of setup. With our intuitive and easy-to-use platform, you can have WhatsApp support available on your website in minutes.
Use one or more phone
numbers on the same screen
With multiple number support, you can optimize your team's time, avoiding them being stuck with a single communication channel. This way, they can assist more customers simultaneously.
Automations
Emails can be easily tagged, categorized, grouped, and distributed through our automation.
History
As the customer replies to the email, Milvus groups the exchanged email information within the same ticket, making ticket management easier.
Customer Portal
Create custom ticket submission forms and have the freedom to choose where to apply them!
On your website
Allow your customers to open tickets directly on your website.
Client's Intranet
Milvus App
Stay connected anywhere with our dedicated mobile app. Access key
communication channels, manage your tickets, and interact with
clients — all conveniently from your mobile device.
Devices
FAQ
Find answers to your questions here, and don’t hesitate to reach out if you don’t find what you’re looking for.
Does Milvus meet the needs of my business?
Yes! Milvus was developed to serve businesses of ALL sizes and industries, helping to provide high-quality customer service and support. With flexible solutions, the platform adapts from startups to large enterprises, allowing you to handle higher volumes of requests and scale usage as your operation grows.
What are the benefits of the free trial?
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Do I need to provide a credit card to start the free trial?
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What happens after the free trial ends?
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How does the consultative meeting work?
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What’s the difference between the free trial and the demo meeting?
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What are the available payment methods?
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Is implementation optional?
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How long does it take to implement Milvus?
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Can I integrate Milvus with the apps and systems I already use?
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Can I upgrade or downgrade my subscription?
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Why choose Milvus?
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Does Milvus offer technical support? How does it work?
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Is Milvus secure for storing my data?
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