Control the flow of conversations on WhatsApp,
increase customer satisfaction, and boost your revenue.
Boost and automate your WhatsApp with ChatGPT and AI
Respond quickly with personalized and automated messages—even during high demand—using the power of Artificial Intelligence.
Multiple numbers and agents connected in one place
Serve customers at scale with multiple operators accessing your numbers simultaneously.
Create a WhatsApp button on your website
Make the customer journey easier and simplify contact with your company.
Satisfaction survey at the end of interactions
Monitor the quality of service in real time with automatic satisfaction surveys.
Intelligent distribution for your team
Automatically route conversations to your support agents based on availability or sequentially.
Reports and analytics features
Real-time visualization of key metrics and information for the support team
Don’t always start a conversation from scratch
Have the full message history at your disposal.
Interaction with WhatsApp Groups in the Chat Widget
Centralize and reply to group messages directly within the platform, with message history, alerts, and integrated AI (when enabled).
WhatsApp Group Interactions in the Chat Widget
It’s now even easier to centralize support and stay in control of group conversations on WhatsApp. With the new Group Interactions feature, agents can access and engage with group chats directly in the platform, with full control, a modern interface, and seamless integration with the existing WhatsApp Milvus features.
Why does this matter for
your operation?
Centralize group conversations directly in the platform (without relying on your team’s personal WhatsApp). Available for active numbers (except Meta), enabled per number.
Visibility and context: full history and clear organization (group name/photo, sender, unread indicators) so no one gets lost.
Faster support with the “New Chat Message – WhatsApp Group” alert and a Reply button that takes you straight to the group chat.
Scale with control: multiple agents assigned to the number’s queues and multiple numbers (with a consolidated view and active group counter), without the mess.
AI in the workflow: if AI is enabled for the chat, it’s also available in group conversations.
Advantages of automating
with Milvus
72% Customers want to receive
immediate service.
*CX Trends 2023
70% The public prefers chatbots
because they can be used at any
time or day of the week.
*2022 Study by Capterra
94% Customers consider good
service when there is agility in
resolving their doubts.
*2023 survey by Hibou
Interested in professionalizing your customer service per WhatsApp?
FAQ
Find answers to your questions here, and don’t hesitate to reach out if you don’t find what you’re looking for.
Does Milvus meet the needs of my business?
Yes! Milvus was developed to serve businesses of ALL sizes and industries, helping to provide high-quality customer service and support. With flexible solutions, the platform adapts from startups to large enterprises, allowing you to handle higher volumes of requests and scale usage as your operation grows.
What are the benefits of the free trial?
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Do I need to provide a credit card to start the free trial?
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What happens after the free trial ends?
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How does the consultative meeting work?
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What’s the difference between the free trial and the demo meeting?
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Is implementation optional?
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How long does it take to implement Milvus?
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Why choose Milvus?
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Does Milvus offer technical support? How does it work?
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Is Milvus secure for storing my data?
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