Comparation HelpDesk Milvus and Freshdesk


Milvus is a platform that offers all helpdesk and management resources for IT companies. It is easy to use and offers rich content to help professionals learn how to use the system at a fair price.


Freshdesk has many elements to configure, which can complicate your daily activities. It is a tool that requires professional specialization for users in their daily tasks.

Elemento de design
Free trial
Amount of full plan $35 $79
Process automation
Support in all plans
Default viewer function
Real-time report update time
CSAT surveys on all plans
Integration with third-party products
Team collaboration tools
Security measures

Intelligent IT management system

We are an intelligent help desk system; we optimize management processes, increase your team productivity and the efficiency of your support team.

An omnichannel system

Offer more possibilities to your customers, with ticketing system using different devices.

Increase the level of customer satisfaction

It offers flexibility to configure the SLAs of your customers in a unique, simple, and easy manner. Establish and customize service priorities.

Organize and manage all machines of your customers

Increase the productivity of your support team with intelligent and automated inventory management – see some of the features below:

Download the mobile app for ticket management

Use the mobile app of inventory management system and ensure a proper management of your IT assets through monitoring and full control of all machines of your customers, wherever and whenever you want.

Try it now! Optimize your management and customer relationship!

Try the system for 7 days for free and use all features available.

Free trial


We, from MasterSense, have no words to explain the ease and agility the Milvus platform provides to our IT team; it is a complete tool. Milvus has a wonderful support team. Congratulations Milvus! We hope that our partnership can last for many years.

Victor Marchesan, IT Service Desk

It’s an excellent platform to manage ticketing systems for IT support, create remote connections with the devices of customers and create inventories. It offers many other resources in a solution that has managed my company in an organized and intelligent way.

Franz Walter Leitão, IT Service Desk

This is the best and most complete service desk system, offering integration, reports, knowledge base, intuitive tools, excellent customer support.

Gisele Francisca Assis, HelpDesk coordinator

We are an MSP (managed service provider) and with Milvus, we increased our productivity and we have now a more efficient management of our customers! It’s fantastic!

Alisson Morais, IT Service Desk

Excellent platform to manage ticket systems for IT support, create remote connections with devices of our customers and create inventories. It also offers task management and automation.

Matheus Pol Kmiecik, IT Service Desk

This is an excellent tool that offers all essential resources for our users. With this platform we were able to map the devices and we went up in the climate research evaluations, it’s excellent!

Gabriel, System developer


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Microsoft Office
Windows Active Directory
It’s very easy to migrate; we prepare everything for you!


US$25. 00 /per user


US$35. 00 /per user