Omnichannel management
Increase the efficiency of your communication with Milvus features
Engage with customers through their preferred channel, with support for multiple WhatsApp numbers and queues, promoting direct and personalized contact through this popular messaging app.
Integrated with your customer service
Open and answer tickets directly on WhatsApp.
Transfer requests between departments
Easy and fast transfer of service requests to different departments of your company.
Conversation history
With this feature, you won’t lose any data or history of your conversations. It offers access to them whenever you want.
Enhance your website
Don’t worry about the complexities of your configuration. With our intuitive and easy-to-operate platform, you can provide support via WhatsApp on your website in minutes.
Use one or more phone numbers on the same screen
With multiple service numbers, you can optimize the time of your team members, preventing them from being tied to a single service channel. This way, they will be able to answer more customers simultaneously.
Chat
Create widgets and configure them in Milvus platform for simple and direct interaction with your customers. Change color settings, define mandatory fields, and much more.
Also, easily manage multiple chat queues, optimizing your team’s ability to handle simultaneous conversations, and prioritize important topics for fast ticket resolution.
Integrated with your customer service
Open and answer tickets directly on Chat.
Transfer requests between departments
Easy and fast transfer of service requests to different departments of your company.
Conversation history
With this feature, you won’t lose any data or history of your conversations. It offers access to them whenever you want.
Enhance your website
Don’t worry about the complexities of your configuration. With our intuitive and easy-to-operate platform, you can provide support via Chat on your website in minutes.
Telephone
IP telephony
Use our integration with ready-made telephony or configure custom telephony. Simplify phone communication with IP telephony integration. Our platform provides access to details from your customer’s calls, audio, and all information within a ticket.
Omnichannel management
Increase the efficiency of your communication with Milvus platform features
Streamline email management with the ability to handle multiple inboxes. It enables efficient screening and adequate distribution of requests.
Automation
Emails can be easily tagged, categorized, grouped, and distributed by our automation system.
History
When a customer answers to an email, our system groups the information from exchanged emails into the same ticket, facilitating service management.
Customer portal
With a 100% white label portal, offer a fully customizable premium experience. Promote your brand identity while providing customers with easy access to real-time support and information.
Custom form
Create custom ticket opening forms and choose where you want to apply it.
On your website
Allow your customers to open tickets directly on your website.
Customer intranet
Your customer’s employees can easily open tickets on the intranet.
Milvus app
Stay connected wherever you go with our mobile app and conveniently access important communication channels, manage your tickets, and interact with customers using your mobile device.
Devices
Agents installed on devices
Keep your team connected and ready to answer customers from anywhere. With our agents installed on devices and our one-click technology, your customer opens tickets, starts chats and much more, which directly goes to Milvus platform for your support team!
Try it now!
Optimize your management
and customer relationship
Contact Milvus for a free 7-day trial and use all features of the system.