Privacy Policy

Milvus is an Intelligent HelpDesk company, among the main objectives, we seek to optimize management processes, increase team productivity and increase the efficiency of our customers' technical support.

We develop innovative solutions to offer the market, in order to optimize processes, as serving your strategic audiences, achieving results that add value to your business.

This site is maintained and operated by Milvus Inovações em Software LTDA.

We collect and use some personal data that belongs to those who use our website. In doing so, we act as controller of this data and are subject to the provisions of Federal Law n. 13.709/2018 (General Data Protection Regulation - GDPR)

We take care of the protection of your personal data and, therefore, we provide this privacy policy, which contains important information about:

  • Who should use our website
  • What data do we collect and what do we do with it;
  • Your rights in relation to your personal data; and
  • How to contact us.

1. Data we collect and reasons for collection

Our website collects and uses certain personal data of our users in accordance with this section.

1. Personal data provided by the user

We collect the following personal data while people use our website:

Full name, email, telephone, state, city, company, title, position and other information regarding the company and its performance.

These data are collected at the following moments:

When the user fills out contact forms, downloads educational materials, at online events and promotions/offers.

Data provided by our website users are collected for the following purposes:

So that the user can purchase our products and/or services; download our materials; ensure your registration at online events;

2. Personal data obtained in other ways

We collect the following personal data from our website users:

IP address; geolocation data; browser and operating system.

These data are collected at the following moments:

When a user logs in; when a user provides his/her data, and when a user browses the website's pages.

These data are collected for the following purposes:

Customize the user experience.

3. Sensitive data

Sensitive data are not collected from our users, including those data defined in Article 11 et seq. of the Personal Data Protection Law. Then, no data are collected about racial or ethnic origin, religious conviction, political opinion, affiliation to a union or religious, philosophical or political organization, data related to health or sexual life, genetic or biometric data, when linked to a natural person.

4. Cookies

Cookies are small text files that are automatically downloaded to your device when you access and browse a website. They basically identify devices, activities and user preferences.

Cookies cannot extract any file or information from the user's hard drive; besides, cookies cannot access personal information that did not come from the user or from the way a user access the website's resources.

a. Website cookies

Website cookies are those sent to a user's computer or device exclusively by the website.

The information collected through these cookies is used to improve and personalize the user experience, and some cookies may, be used, for example, to remember user preferences and choices and offer personalized content.

b. Third-party cookies

Some of our partners may send cookies to the devices of users who access our website.

These cookies, in general, allow our partners to offer their content and services to website users who accesses our website in a personalized way, by obtaining navigation data extracted from their interaction with the website.

Users can obtain more information about third-party cookies and how data obtained from them are treated and have access to the description of the cookies and their characteristics, by clicking the following link:

Google Analytics:

The entities in charge of collecting cookies may transfer the information obtained to third parties.

c. Cookie management

Users may refuse the use of cookies by the website, by simply disabling them when they start using the service, following the instructions below:

Access the floating button "Privacy Options" and disable it in the "Cookies" section.

When disabling cookies, it is important to keep in mind that the user experience may be impaired, as information used to personalize it will no longer be used.

5. Collection of data not expressly provided

Occasionally, other types of data not expressly provided under this Privacy Policy may be collected, since they are provided with the user's consent, or when the collection is allowed based on another legal instrument provided by law.

In any case, data collection and the processing activities arising from it will be informed to website users.

2. Sharing personal data with third parties

We share some personal data with third parties only when there is a partnership between the companies, but only data authorized by the user. Despite that, we may share data to comply with a legal or regulatory determination or an order issued by a public authority.

3. How long will personal data be stored

Personal data collected by the website are stored and used for a period of time that is necessary to achieve the purposes listed in this document, considering the rights of their holders, the rights of the website controller and the applicable legal or regulatory provisions.

Once a personal data storage period has expired, data are removed from our databases or anonymized, except for cases with a possibility or need for storage due to legal or regulatory reasons.

4. Legal basis for personal data processing

Every operation for personal data processing must have a legal basis, which an authorization for such processing provided in the General Data Protection Regulation.

All of our personal data processing activities have a legal basis, among those permitted by law. More information about the legal bases that we use for personal data processing can be obtained from our contact channels provided at the end of this Policy.

5. User rights

The website user has the following rights, granted by the Personal Data Protection Law:

  • proof treatment;
  • data access;
  • correction of incomplete, inaccurate or outdated data;
  • anonymization, blocking or deletion of unnecessary, excessive or processed data that violate the law;
  • data portability to another service or product provider, upon request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
  • deletion of personal data processed with the consent of the holder, except for cases provided by law;
  • information about public and private entities with which the controller shared data;
  • information about the possibility of not providing consent and about the consequences of denial;
  • revocation of consent.

It is important to note that, under the terms of the GDPR, there is no right to delete data processed according to legal bases other than consent, unless data are unnecessary, excessive or processed in disagreement with the law.

1. How the holder can exercise his/her rights

To ensure the user who intends to exercise his/her rights is, in fact, the owner of the personal data, we may request documents or other information to confirm the user identification in order to safeguard our rights and the rights of third parties. It will only be done, however, if absolutely necessary, and the applicant will receive all related information.

6. Security measures in personal data processing

We use technical and organizational measures to prevent unauthorized access to personal data and situations of data destruction, loss or alteration.

These measures take into account the nature of data, the context and purpose of data processing, the risks that a possible violation would generate for the user rights and freedom, and the standards currently used in the market by companies that are similar to ours.

Among the security measures adopted by Milvus, we highlight the following:

  • Our user data is are stored in a secure environment;
  • We limit access to user data so that unauthorized third parties cannot access them;
  • We use SSL (Secure Socket Layer) certificate, so that data transmission between user devices and our servers use an encrypted system;
  • We keep records of everyone who has contact with our data.

Even if you adopt all measures to avoid security incidents, problems may occur a third party, for instance, in the case of a hacker or cracker attack, or due to a user sole fault, for example, when a user transfers personal data to a third party. Then, although we are, in general, responsible for the personal data we process, we have no responsibility in this exceptional situation, over which we have no control.

In any case, in any type of security incident that could generate relevant risk or damage to any of our users, we will communicate those affected and the National Data Protection Authority about what happened, according to the provisions of the General Data Protection Regulation

7. Claim to a control authority

Without prejudice to any other means of administrative or legal recourse, holders of personal data who feel they, have been harmed, may file a complaint with the National Data Protection Authority.

8. Changes to this policy

The present version of this Privacy Policy was last updated on September 16, 2021.

We reserve the right to after these rules at any time, especially to adapt them to any changes made to our website, when providing new functionalities or removing or altering current resources.

Whenever a change is made, our users will be notified about.

9. How to contact us

For any doubts about this Privacy Policy or about the personal data we handle, contact our Personal Data Protection Officer, through one of the channels below:


Telephone: +55 11 3090-7950

Address: Rua Alegre, 470 - 1º andar

Barcelona - São Caetano do Sul

SP - Brasil - 09550-250

10. Review of this policy

We keep this policy under constant review. This policy was last updated on September 21, 2021.