Why Milvus?
We are the largest omnichannel platform.
Omnichannel platform
Offer more possibilities to your customers, allowing them to open tickets from different devices.
Ticket via email
Customer service via chat
Web ticket
Ticket via app
Ticket via phone
Monitored devices
Ticket via WhatsApp
SLA configuration
Get more flexibility to configure your customer's SLA in a unique, simple and easy way.
- Get access to ticket reports based on SLAs
- Define who will be allowed to pause and resume SLA
- Configure office hours per customer
- Pause SLA automatically when pausing a ticket
- Receive email notifications when an SLA is about to burst
- SLA dashboard: view SLA tickets
Ticket management
Get alerts from the main features of machines on your dashboard
Work table
Time and activity report
Bulk ticket update
Knowledge base
Tickets scheduling
Satisfaction surveys
Advanced dashboard
Remote access
Support your customers and users and resolve incidents without having to travel to your customer's facilities, saving commuting time.
Connecting to multiple devices
File transfer
Connection history
Request alerts
Increase your customer satisfaction
ITIL
We adhere to best practices
Constant improvements
Operations
Projects
Transactions
Strategies
Milvus app
Use the mobile app to ensure proper management of your IT assets, through monitoring and full control of devices of your customer, wherever and whenever you want.
- Download for Android and iOS
- Support request
- TalkWay Technology
- Digital signature
- Access to customer data
- Access to linked tasks
- QR code reader
- Nearest technician location
Simplified reporting
Create and customize your own reports
Opened and closed tickets
Tickets per customers
Tickets per user
Chat
Answer your customers in a simple way.
- Opening tickets
- Ticket queue
- Talk to a technician
- Customer transfer
- Call with up to 4 people
- Customer data access
- Access to linked tasks
- QR code reader
- Send service orders
- Device listing
API Milvus access
VOIP
Zabbix
Integrations
Contracts
Manage your contracts