Why Milvus?
We are the largest omnichannel platform
Milvus & ChatGPT integration
Increase the quality of your support with Milvus & GPTChat integration. Speed up your service, improve your team productivity and provide a more humanized and personalized support experience. Discover how this integration can boost your customer satisfaction.
SLA configuration
Get more flexibility to configure your customer's SLA in a unique, simple and easy way.
- Get access to ticket reports based on SLAs
- Define who will be allowed to pause and resume SLA
- Configure office hours per customer
- Pause SLA automatically when pausing a ticket
- Receive email notifications when an SLA is about to burst
- SLA dashboard: view SLA tickets
Ticket management
Get alerts from the main features of machines on your dashboard
Work table
Time and activity report
Bulk ticket update
Knowledge base
Tickets scheduling
Satisfaction surveys
Advanced dashboard
Project Manager
Now you can manage your projects on Milvus platform as it allows you to organize and coordinate projects directly on the system. Streamline the workflow, assign tasks and calls, set deadlines, and promote efficient project management. Increase team collaboration with our Project Manager feature.
Remote access
Support your customers and users and resolve incidents without having to travel to your customer's facilities, saving commuting time.
Connect to multiple devices
File transfer
Connection history
Request alerts
Increase your customer satisfaction
Device monitoring
Receive warnings on your dashboard about the main resources of your machine, such as (disk storage, RAM, temperature, and processing). Use Milvus monitoring agents to install applications in your customer’s computers and smartphones.
Vulnerability management
Temperature monitoring
Memory monitoring
Antivirus monitoring
CPU monitoring
ITIL
We adhere to best practices
Constant improvements
Operations
Projects
Transactions
Strategies
Milvus app
Use the mobile app to ensure proper management of your IT assets, through monitoring and full control of devices of your customer, wherever and whenever you want.
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Download for Android and iOS
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Support request
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TalkWay Technology
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Digital signature
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Access to customer data
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Access to linked tasks
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QR code reader
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Nearest technician location
Simplified reporting
Create and customize your own reports
Opened and closed tickets
Tickets per customers
Tickets per user
Chat
Answer your customers with a simple and fast tool.
- Opening tickets
- Ticket queue
- Talk to a technician
- Customer transfer
- Call with up to 4 people
- Customer data access
- Access to linked tasks
- QR code reader
- Send service orders
- Device listing
API Milvus access
VOIP
Zabbix
Integrations
Contracts
Manage your contracts
Contract by hour
Contract by ticket
Contract by device
Contract by catalog services
Contract by fixed price
Device loan
Ticket conference before billing
Limit in dollars for service
Displacement charge
Specific contract (firewall and backups)
Optimize your team management
Contact Milvus for a free 7-day trial and use all features of the system.